Welcome to the mpawards website

Policies & Procedures

MP Awards is dedicated to providing a good quality service for its Approved Centres and Candidates.


We have a full range of policies covering all important subjects outlined below.


It is important to note that we are currently updating our policies, therefore the ones with a link are the current versions. If you need a copy of a Policy which is not live then please email vqadmin@mpawards.co.uk and we can send the last version to you.



Customer Service Policy        


Click here to open the Customer Service Policy



Appeals Policy


Click here to open the Appeals Policy & Procedures



Complaints Procedure & Complaints Form


Click here to open the Complaints Procedure


Click here to open the Complaints Form



Maladministration & Malpractice Policy


Click here to open the Maladministration & Malpractice Policy



Reasonable Adjustments & Special Considerations Policy


Click here to open the Reasonable Adjustments and Special Considerations Policy



Invoicing Policy


Click here to open the Invoicing Policy



Whistleblowing Policy


Click here to open the Whistleblowing Policy



Data Protection Policy        


Click here to open the Data Protection Policy



Equality & Diversity Policy     


Click here to open the Equality & Diversity Policy 



Recognition of Prior Learning and Exemptions Policy


Click here to open the Recognition of Prior Learning and Exemptions Policy